|Management are not satisfied to simply improve transaction processing– instead they have a warranty and contract strategy to improve product and service performance, which reduces warranty costs and improves the overall performance of service and customer value.Holistic Problem Solver
- Define and manage the problem at greater speed and hence accelerates the whole process from the beginning.
- Well equipped for the situation that bottlenecks are avoided to an extent where it will give the best turnaround time (TAT) in the industry.
- Continuously monitoring various problems and products.
- Gives you a full-fledged knowledge of the service sector which would definitely reflect on your branding.
- Setting rules parameters – applying them to in-coming complaints to collect only the relevant information.
- Works as a Task Scheduling and Tracking system – facilitates to set the target.
- Automate complaints intake – make better decisions, reduce turnaround time, and cut operating costs.
- Leverage complaint-level analytics – accurate solution and efficiently make complaints reserving decisions.
- Efficient complaint processing & management – both to control costs and to increase customer satisfaction.
- Real-time, Secure communication and alliance across the organization
- Full control, Ease of Use & thorough understanding of service
- Detailed reports and dashboard
- Case by case analysis of products, failures & services
- Greater visibility – changes,updates, & important items
- Alerts, status update and automated messaging